Returns at your expense
(You pay the return shipping costs and a restocking/admin fee up to a maximum of 20% of the item value may apply to recover our initial shipping costs)
We accept returns even if:
- You've changed your mind about the product
- You made an incorrect choice
- You failed to verify and accurately provide information when placing an order
All claims to return a product for the reasons above must be made within 30 days of receiving your product. Should you contact us outside the 30 day period, customer service will consider each claim its merits.
Items returned under these conditions must be in 100% resaleable condition - goods which have been used or are in less than perfect condition are not able to be returned.
Shipping your product return
As you are shipping the goods back at your expense you can choose your method of delivery (Australia Post or courier). Please ensure you use Registered Post to avoid any possibility of a return item being lost.