Delivery & Availability

Simply Energy does its best to ensure all orders are shipped as quickly as possible and ship via Australia Post to ensure a great shopping experience

Standard delivery

Delivery costs

The following rates apply to all Australian deliveries sent via Australia Post domestic service


Free Delivery Promotion - Orders Over $100

All orders over $100 shipped to an Australian address is Free


Standard Delivery - Orders Under $100

First item Each additional item
$9.95 Free

If a certain product requires a different shipping cost (due to unusual weight or size i.e. water tanks), this will be clearly stated within the product description page.
All pricing on the product pages our website is displayed including Australian tax (GST).
When you 'add a product' to your cart/bag you can set your 'country' and your tax and shipping costs will be itemised for you.
We do not collect GST on any orders delivered to a non-Australian address, these orders will be reduced by 10% prior to payment.

Delivery times

Metro destinations Business days Country destinations Business days
Melbourne 1 to 3 Days Victoria 1 to 3 Days
Sydney 2 to 3 Days New South Wales 2 to 3 Days
Brisbane 2 to 3 Days Queensland 4 to 7 Days
Adelaide 2 to 3 Days South Australia 4 to 7 Days
Perth 3 to 6 Days Western Australia 4 to 7 Days
Hobart 3 to 6 Days Tasmania 4 to 7 Days
Darwin 3 to 6 Days Northern Territory 4 to 7 Days
Canberra 2 to 3 Days Australian Capital Territory 2 to 3 Days

Note: For urgent orders, please use Express delivery (see next section)

Note: We do not ship to Australian External Territories (for example, Christmas Island)


Express delivery

If you would like to receive your delivery faster we offer Australia Post Express

Delivery Costs

First item Each additional item
$12.95 $4.95

Delivery Times

Express Post will deliver your order 'next business day' to all capital cities (except Darwin and Perth) if you place your order before 10:30am AEST.
Some major regional centres such as Geelong, Newscastle and the Gold Coast are also given 'next business day' status. For a full list see the Australia Post website.
All destinations outside of the 'next business day' network are sent 'fastest possible delivery'.

Standard International Delivery

The following rates apply to all international deliveries sent via NZ Post international air mail. (At this stage we don't ship to any other international locations.)

Delivery Costs

First item Each additional item
$14.95 $4.95

All pricing is in Australian dollars.currency conversion
If a certain product requires a different shipping cost, this will be clearly stated within the product description page.
All pricing on the product pages on our website is displayed including Australian tax (GST).

When you 'add a product' to your cart/bag you can set your 'country' and your tax and shipping costs will be itemised for you.
We do not collect GST on any orders delivered to a non-Australian address, these orders will be reduced by 10% prior to payment.

Delivery Times

Destination Business Days
New Zealand 5 to 15 Days

Please note: The tracking details of shipments to New Zealand will only be activated when the shipment first arrives in Auckland, from Australia.
International delivery times can vary greatly during peak Christmas season.

Product Statuses

Product availability: 'in stock'

The above delivery times are for 'in stock' items, based on Australia Post estimates. Note: Almost all the products on our website are kept in stock, in our Melbourne Warehouse.

Product availability: 'back-order' or 'pre-order'

If an item is not in stock on our website, we will display an estimated time for us to receive this product into our warehouse (for example seven days). To calculate your expected delivery date, simply add the availability estimate to the shipping times listed above.

'in-stock' + a 'back ordered' or 'pre-ordered' item on one order

If you place an order which contains an item not in our warehouse (the availability status is 'back order' or 'pre-order), we will hold your entire order in our warehouse until all items are ready for delivery. If you need an in-stock item sooner, please place a separate order for that item.

Order running late?

If you've placed an order which you haven't received within our estimated delivery times, please contact us at [email protected] so we can immediately begin to track & locate your shipment.