Contact us

We care about your business and we do everything we can to ensure we answer emails within 4 business hours or less.


Trading hours

Our customer service department is staffed from 9am and 5pm, Monday to Friday, Australian Eastern Time.Please keep in mind the time difference if you're trying to contact us from overseas or Western Australia.
You can check our current local time below

Check Time Difference

Gas & electricity enquiries

If you require assistance with your electricity or gas account, please visit our Gas & Electricity Website.

View Details

Online store enquiries

For queries relating to an order via this online store.

Please contact us via email Service@simplyenergystore.com.au
Order queries can expect a response within 4 hours or less, during business hours

Email Us

Warehouse address

Our Warehouse is located in Melbourne,Victoria, Australia. If you wish to return an item, please contact us first as described on our easy returns page to ensure everything is processed smoothly!